Policies

shipping :

I ship from Australia using Australia post

when possible, I ship orders  of small items, yarn and fibre under 150 grams flat packed in vacuum sealed bags.
this method reduces shipping costs and shipping times as the packages fit into regular letterboxes.
bulkier international orders will be packaged in the most secure and economical method available.

I post to Australian destinations using flat rate satchels.
please note that buyers are responsible for any and all duties and customs charges that may be incurred.
I will ship purchases within 3 BUSINESS days of receiving CLEARED payment.

delivery times obviously vary. allow time related to your delivery address.

if you are not satisfied with any item(s) you purchased from me, in any way, please send it back within 10 days of receipt, unused and in its original condition with all tags attached.

I will refund the purchase price plus original shipping, but not return shipping, to your paypal account.

if your order value is over aud $100 I suggest that you insure it.

additional policies and faqs:

most of my products are hand made.
as with all handmade items, there may be irregularities within each item.
the fibres that I dye myself are mostly colour fast.
other fibres I use come from varied sources and I cannot control the dyes used in these materials.
although I wash all my yarns after spinning, be aware that some bright coloured blended yarns, particularly those containing sari silks may bleed dyes.
recommended treatment for all my yarns: hand wash with colours separated in tepid water with a gentle wool wash and dry flat in the shade.I sometimes use whole fleece locks in my products, as these locks come from healthy farm animals, there may be slight vegetable matter present.
please note that I do my best to ensure the colours of my items are represented in my photographs as accurately as possible.
colours can vary on computer monitors.

 

Privacy Policy:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from misterstiltskin.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations

SHARING YOUR PERSONAL INFORMATION

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at misterstiltskin@gmail.com